Terms of Use, Privacy & AMLA

01. Acceptance

By using any Orange kiosk, the orangekiosk.ph website, or any related digital service, you acknowledge that you have read, understood, and agreed to these Terms of Use. If you do not agree, please do not transact at our kiosks or use our services.

02. Services

Orange operates a network of autonomous payment kiosks. Through Orange you may, subject to availability:

Pay utility, telco, internet, cable, and other accepted bills.
Reload prepaid mobile lines on accepted networks.
Cash-in to supported e-wallets.
Settle accepted government fees and contributions.

Service availability depends on the biller, network conditions, and applicable regulations. Orange does not guarantee that every biller is available at every kiosk at every time.

03. Your account & transactions

You are responsible for the accuracy of any information you provide at the kiosk — including, without limitation, your account number, billing reference, recipient mobile number, or e-wallet ID. Orange settles transactions to the destination you specify; we cannot recall or recover funds sent to a wrong account.

Please verify all details on the kiosk screen before confirming. Keep the printed receipt as your proof of payment.

04. Fees, Change & Receipts

Orange kiosks accept cash only and do not dispense physical cash change. If your input amount exceeds the transaction total and any applicable service fees, the kiosk will issue a reusable Credit Slip for the remaining balance. You can redeem this Credit Slip to pay for your next transaction at any Orange kiosk. Credit Slips are not redeemable for cash.

Service fees are displayed on the kiosk screen before you confirm a transaction. Total fees may include biller surcharges as well as Orange's processing fee. Every successful transaction generates a printed receipt with a unique transaction ID. Please retain this receipt and any issued Credit Slip for any future transaction, inquiry, or dispute.

05. Data privacy

Orange is committed to ensuring the confidentiality of your information under Republic Act No. 10173, the Data Privacy Act of 2012. We exert all reasonable efforts to protect your information against unauthorized use or disclosure.

We process the data you provide in the course of your transaction(s) for the following purposes:

For legitimate purposes connected with your transactions.
To implement transactions which you request, allow, or authorize.
To offer and provide new or related products and services of Orange, its biller partners, or authorized third parties.
To comply with Orange policies and reporting obligations to governmental authorities under applicable laws.
To provide incentives such as loyalty programs, pre-qualification to new products or services, and similar benefits.

Your personal information may be shared with biller partners, subsidiaries, affiliates, agents, representatives, or third-party service providers of Orange and its partners. By using Orange, you grant your express and continuing consent for Orange to process your personal information as may be deemed necessary for the purposes above.

Should you wish to access, update, or correct your personal information — or withdraw consent — please contact support@orangekiosk.ph.

06. AMLA & KYC

Orange complies with the Anti-Money Laundering Act (RA 9160, as amended). We implement transaction monitoring, suspicious activity reporting, and KYC/AML safeguards. Some transactions, particularly those above regulatory thresholds, may require additional verification at the kiosk or follow-up. We may decline transactions that do not meet our compliance standards.

07. Liability

Orange will not be liable for any losses, damages, or claims resulting from:

Errors in the information you provided at the kiosk.
Service interruptions outside our reasonable control (telco outages, internet downtime, force majeure).
Delays attributable to the receiving biller, e-wallet, or government agency.
Unauthorized use of your transaction details or printed receipts after they leave our control.

To the maximum extent permitted by law, our total liability for any claim arising from a single transaction is limited to the value of that transaction.

08. Disputes & refunds

For any transaction inquiry, please contact us within thirty (30) days of the transaction date with the unique transaction ID printed on your receipt. We will investigate in good faith and, where appropriate, coordinate with the relevant biller or partner. Refund and dispute resolution mechanisms are in place; outcomes may depend on the cooperation of third parties.

09. Changes

We may update these Terms of Use from time to time. The latest version will always be available at orangekiosk.ph/terms.html with the effective date. Material changes will be communicated through the kiosk UI or our website.

10. Contact

For any concerns about these Terms or your transactions, please reach us at:

Email: support@orangekiosk.ph
Hours: Mon–Sun, 8AM–10PM PHT